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We ship the majority of our items via Australia Post, Fastway Couriers and TNT. All of our items are traceable with tracking numbers.
You are able to track your item on the postal service’s websites that your items have been sent with.
If you are within NSW it generally takes 2-3 working days before you receive your items unless they are out of stock. All other states will take a few more days.
If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the postal service or pick up at your local post office.
When your item is dispatched you will receive an email with your tracking number and the company it has been dispatched with.
You can view estimated shipping costs before you proceed to the checkout by adding your items to the cart and on the left hand side at the end of your cart there is an estimated shipping cost box. If you enter your state and postcode you will be able to view what the shipping price will be. Please take your time to select the correct state and postcode as this will delay your order and vary the shipping costs charged.
Delivery costs are calculated on the website when you add items to your cart and are based on your postcode and the weight and amount of boxes needed to pack your items.
For security purposes all items must be signed for and cannot be left at your premises without a signature.
On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.
If you have received anything that is not correct, faulty or damaged please call us on 02 42312900 and we will discuss how to rectify this as quickly and as smoothly as possible for you.
For larger items such as furniture or a mattress they will be dispatched with TNT couriers as they are too large or heavy for Australia Post or Fastway Couriers.
Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items.
Once you have signed for your items you will have 24 hours from drop off to open up and check that all items are in new condition. If there are any damages you must email us with photos of the products and boxes within the 24 hours period.
Thank you for shopping with us, we hope you enjoy opening up your package!