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Change of Mind Returns
Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:
(a) returned within 28 days of order;
(b) not used(and contains original tags and/or packaging); and
(c) not damaged in any way.
(d) the item is in a condition we can resell the product
(e) all packaging must be in tact
If we allow a return in these circumstances, we will ask you to follow the returns process outlined below.
If we allow a return in these circumstances, we will provide you with a refund only when we receive the returned product.
Except in circumstances where you have been sent an item that was not what you ordered, return postage is at your expense.
Process for Returns and Refunds
When returning a product, please contact us via our phone number or email address.
Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need.
Refunds will be issued using the payment method used for purchase.
Replacement of products, refunds and repairs will not be made until the original product is received by us.
We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.