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FAQ's

Do you ship internationally?

No, we ship throughout Australia Only.

 

How long does delivery take?

Delivery timeframes take 3-10 days depending on your location. Your order can also be delayed due to items being out of stock. Please contact us if you would like more details regarding the whereabouts of your order - http://www.babyzonedirect.com.au/contacts

 

We are located in NSW, if your shipping address is within NSW it takes 2-3 working days and can take up to 10 working days to locations like Western Australia or Northern Territory.

 

We will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met.

 

Can I change or cancel an order?

If you need to change or cancel your order please contact us (http://www.babyzonedirect.com.au/contacts) as soon as possible. We will attempt to stop the order in to cancel or amend it, but this is not always be possible. If we are unable to stop your order you will need to refuse the delivery or return the article to us.

 

Can I pick up my order from your location?

 

We do not allow personal pick up, irrespective of reasons and/or circumstances of your order.

 

How do I return my order or item(s)?

Please see our returns policy - http://www.babyzonedirect.com.au/returns-policy

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